We accept returns on in-stock products within 30 days of purchase. We do not accept returns on custom or made-to-order products. We do not accept exchanges. All returns are subject to a 20% restocking fee. Authorization must be granted by a customer service representative before any return can be accepted. Returns must be in original, unused condition. Leather, fabric, carpet and thread must be uncut and/or not marked. You are responsible for the cost of return shipping. The return must be in its original packaging. Returned goods that do not satisfy these requirements may not qualify for a refund. Returns should be sent to:
14 N William St. #55
Johnstown, NY 12095
Once we receive your qualifying return and approve your refund, Relicate will credit your original method of payment the order subtotal plus applicable taxes less a 20% restocking fee. We do not refund the original shipping cost. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
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